Subscription Not Showing Up in the App?
Don't worry — this is usually a quick fix! Work through the steps below in order and your Hapbee Pets App should be back on track in no time, so you and your pet can get back to the good stuff.
Step 1: Refresh Your Subscription Status
If you've already set up your membership, try syncing it with the app:
Tap the refresh button on the banner (app version 3.5.0 or later)
Or pull down on the screen to trigger a refresh
This alone often clears the banner straight away.
Step 2: Check Which Account You're Logged In With
The account that matters is the one you created when you set up your membership in the Hapbee Pets App — that's your subscription account, and it's the same account you use to log in.
Head to your Profile page in the app to see your current login email and subscription status
If you're logged in with a different email, the app may show your account as "unsubscribed"
Log out, then log back in using the email you used when you set up your membership in the app
Note: The email you used to purchase the Hapbee Pets Pad on the website doesn't need to match — it's your in-app membership account email that counts.
Step 3: Reinstall the App
If the steps above haven't helped, a clean reinstall usually does the trick:
Uninstall the Hapbee Pets App completely from your device
Make sure the old version is fully removed
Reinstall the latest version from your device's app store
Log back in with your membership account email
Once you're back in, your Profile section should no longer show "unsubscribed."
Step 4: Still Having Trouble?
We're here for you! Reach out to us anytime through the Hapbee Pets Assistant in the app and our team will be happy to help get things sorted — because your pet's comfort matters to us just as much as it does to you. 🐾