Getting your Pad ready for your pet is simple. Here's the full flow from purchase to first Signal:
Buy the Hapbee Pets Pad at hapbeepets.com
Your Pad arrives in a few days
Plug it in to power it up
Download the Hapbee Pets App and create your account through the sign-up/payment portal
Set up your membership in the app — this is when your 30-day free trial begins, not when you bought the Pad, so shipping time never eats into your free period
Pair the Pad through the app following the on-screen steps
Choose a Signal — the CBD Signal is a lovely starting point for calm and comfort
Press play and let your pet settle in
Good to know: The account you create when setting up your membership in the app is your subscription account — and it's automatically the same account you use to log in. The email you used to purchase the Pad on the website doesn't need to match.
You can always check the Hapbee Pets App to see which Signal is currently running. The app will show you the active Signal and any timer you've set.
If an update is available, the Hapbee Pets App will let you know. Make sure your Pad is connected and plugged in, then simply follow the prompts.
Yes! You can play Signals while the Pad is charging — no need to wait.
Make sure Bluetooth is turned on on your phone
Confirm the Pad is plugged in and powered on
Keep your phone close to the Pad during pairing
If it still won't connect, restart both your phone and the Hapbee Pets App
If the issue persists, reach out to us at [email protected] — we're happy to help
Double-check for any typos in your email address or password. Remember, the account that matters is the one you create through the sign-up/payment portal in the Hapbee Pets App when setting up your membership — that's your login and subscription account. If you're still stuck, drop us a message at [email protected].
Tap "Forgot Password" on the login screen to reset your password. Make sure you're logging in with the email you used when you set up your membership in the app. Still having trouble? We're here at [email protected].
If you have any concerns about your pet's health or wellbeing, please consult your veterinarian. The Hapbee Pets Pad is designed to support your pet's comfort and routine — it is not a substitute for veterinary care.
