Shipping
How long does shipping take?
We usually ship within 1–3 business days of your order. Once your Hapbee Pets Pad is on its way, you'll receive a tracking number so you can follow its journey to your door.
Do you ship internationally?
Yes! Please note that local VAT, duties, taxes, or brokerage fees may apply depending on your country. Shipping times also vary by region.
Return Policy
What's your return policy?
We stand behind the Hapbee Pets Pad with a 45-Day Money-Back Guarantee. If it's not the right fit for you and your pet, simply return it within 45 days for a full refund — no questions asked.
That window gives you plenty of time to:
Try different Signals and find what helps your pet settle and relax
Build it into your pet's daily routine
Experience it across a variety of situations
Make a fully informed decision about whether it's right for your furry family member
Please note: Subscription access used beyond the 30-day free trial period is non-refundable, as it is a digital service.
Order Process
How buying and setting up your Pad works
Purchase your Hapbee Pets Pad at hapbeepets.com
Processing & shipping — your Pad is typically processed within 1–3 business days, then shipped with tracking provided
Delivery — arrives in a few days (timing varies by location)
Download the Hapbee Pets App and create your account through the sign-up/payment portal
Activate your membership in the app — this is when your 30-day free trial begins, not when you purchased the Pad, so shipping time never cuts into your free period
Log in to the app using the account you created in the portal — that's your subscription account and your login, all in one
Good to know: The email you used to buy the Pad on the website doesn't need to match your app account. The account you create when setting up your membership in the app is the one that matters for logging in and managing your subscription.
Customer Support
How to reach us
Help Center: hapbeepets.com
What we can help with
Pad setup and pairing issues
App navigation and troubleshooting
Account creation and login problems
Membership and billing questions
Signal recommendations for your pet's routine
Technical support
Response times
Our support team typically responds within 24–48 hours. For urgent technical issues, we do our best to prioritize faster responses.
If you have any concerns about your pet's health or wellbeing, please consult your veterinarian. The Hapbee Pets Pad is designed to support your pet's comfort and routine — it is not a substitute for veterinary care.