At Hapbee Pets, we want you to feel confident in every purchase — for your sake and your pet's. If you're not fully satisfied with your Hapbee Pets Pad, we offer a simple and transparent return process.
You may return your Hapbee Pets Pad within 45 days of purchase for a full refund of the Pad price.
We want you and your pet to experience the Hapbee Pets Pad risk-free — if it's not the right fit, we'll make it right.
Email our support team at [email protected] within 45 days of your purchase.
We will provide you with a prepaid return shipping label (the cost of return shipping will be deducted from your refund).
Pack your Hapbee Pets Pad in its original packaging with all included components.
Mail it back within 14 days of receiving your return label.
Refunds will be issued to your original payment method once the returned Pad is received and inspected.
Pads must not be physically damaged beyond normal wear and tear.
Refunds typically appear within 2–5 business days after processing.
If you received a Hapbee Pets Pad as a gift, you may still return it.
Refunds will be issued to the original purchaser's payment method.
The 45-day window begins from the original purchase date, not the gift date.
The money-back guarantee applies only to the physical Hapbee Pets Pad.
Membership fees are not refundable once your 30-day free trial has ended.
You may cancel your membership at any time to avoid future charges.
A note on your free trial: Your 30-day free trial begins when you set up your membership in the Hapbee Pets App after your Pad arrives — not at the time of purchase — so shipping time never eats into your free period. Cancel before day 30 and you won't be charged.
For any questions about returns or your membership, visit hapbeepets.com or reach out to our support team. We're here to help you and your pet find their happy place.
