Hapbee Pets Frequently Asked Questions (FAQ)
The Hapbee Pets Pad is a wellness pad for your dog or cat that uses natural, low-energy frequencies — the same family of technology behind Hapbee — to help your pet relax, settle, and rest comfortably. It emits gentle, low-energy signals (called Signals) that support your pet's natural sense of calm and ease, with no drugs or supplements involved. Simply place the Pad where your pet loves to lounge, choose a Signal in the Hapbee Pets App, and let the technology do the rest.
Using the Hapbee Pets Pad is simple:
Place the Pad in your pet's favourite resting spot — their bed, a cosy corner, wherever they feel most at home.
Open the Hapbee Pets App on your iOS or Android smartphone.
Select a Signal for the experience you'd like to support — for example, the CBD Signal for calm, the Adenosine Signal for drift, or the Melatonin Signal for sleep.
Choose a session duration and let the Pad gently emit the signal.
Make sure the Pad is charged and Bluetooth-connected to the app. The app will guide you through pairing on first use.
The Hapbee Pets Pad uses natural, low-energy frequencies — far weaker than those emitted by a typical cell phone. There are no chemicals, drugs, or supplements involved. If you have any specific health concerns about your pet, we always recommend speaking with your veterinarian before introducing any new wellness product.
The Hapbee Pets Pad is designed for rest and relaxation sessions, so it works best when your pet is settled and comfortable. It's not intended for use during active play or exercise. Think of it as part of their wind-down routine — a cosy signal to help them find their happy place.
No. Please keep the Pad away from water, excessive moisture, and wet environments, as this may damage the device.
No. The Pad emits a completely silent signal, so it won't startle or disturb your pet.
No — the Hapbee Pets App is required to operate the Pad. Download it on the Apple App Store or Google Play Store to get started.
Every pet is different. Some owners notice their pet seeming more settled or relaxed within a single session, while others find it takes a few sessions to observe a change. The signals are gentle, so look for subtle cues — a pet that settles more quickly, rests more deeply, or seems more at ease. For best results, use the Pad consistently as part of your pet's regular routine.
Note: The Hapbee Pets Pad is a comfort and routine-support tool. It is not intended to treat, diagnose, or replace veterinary care. If your pet has health concerns, please consult your veterinarian.
The Hapbee Pets Pad is a one-time purchase for $349, available at hapbeepets.com. It comes with a 45-Day Money-Back Guarantee, so you can try it with your pet and return it for a full refund within 45 days if it's not the right fit.
A Hapbee Pets Membership gives you unlimited access to the full library of Signals and all app features. Membership pricing is:
Plan Cost Monthly $5/month Yearly $50/year
Your membership includes a 30-day free trial — and importantly, your trial begins when you activate your membership in the app after your Pad arrives, not at the time of purchase. That means shipping time never eats into your free period. Cancel before day 30 and you won't be charged a thing.
For any current promotions or limited-time offers, check hapbeepets.com.
Here's how the whole process works:
Purchase the Hapbee Pets Pad at hapbeepets.com.
Your Pad arrives in a few days.
Download the Hapbee Pets App and create your account through the in-app sign-up and payment portal.
Set up your membership in the app — this is when your 30-day free trial begins.
Log in to the app using the account you just created. Your subscription email and your app login email are automatically the same.
Good to know: The email you used to purchase the Pad on the website does not need to match your app account. The account you create when setting up your membership in the app is the one that matters for logging in and managing your subscription.
To access the full Signal library and all app features, an active membership is required. We recommend keeping your membership active so your pet can always benefit from the full range of Signals — calm, drift, sleep, and more.
Promotions and limited-time offers change from time to time. Visit hapbeepets.com to see anything currently running. The annual membership plan ($50/year) is also a great way to save compared to paying month to month.
The Hapbee Pets Pad comes with a 45-Day Money-Back Guarantee. If you're not satisfied within 45 days of receiving your Pad, you can return it for a full refund.
Please note: subscription and digital access used beyond the free trial period is non-refundable.
For return requests or questions, visit hapbeepets.com or contact our support team.
Have a question that isn't answered here? Reach out to us at hapbeepets.com — we're happy to help you and your pet find their happy place.
